PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR ORDERS TO PROCESS BEFORE SHIPPING DURING THE HOLIDAY SEASON. HOLIDAY SEASON SHIPPING WILL BEGIN ON 11/26/21
* ALL US SIZES ARE MEASURED IN INCHES*
Do you offer express shipping?
Express shipping varies based on the item. Please send an email to email@example.com and we’ll be happy to assist you. NOTE: Express shipping is unavailable for pre-order items. Please refer to the product description to see if your item is on pre-order.
Do you offer international shipping?
Yes, we ship worldwide! Custom dues are paid by the customer. For more information about shipping please refer to our shipping page.
Can I exchange or return my order if it doesn’t fit?
Currently we are unable to accommodate exchanges. We welcome you to return your item(s) by mail in accordance with our return policy by using our online returns portal.
I’m in between sizes, which size should I buy?
Please refer to our sizing chart and/or individual product descriptions for guidance prior to making a purchase.
I made a mistake/there’s something wrong with my order, who should I contact?
Info@hanifa.co for all customer service inquiries.
I want to collab with Hanifa, what’s the best email to do so?
I’d love to model for Hanifa, who should I contact?
Models@hanifa.co with your comp card information including shoe size.
Does Hanifa wholesale to boutiques?
At this time wholesale services are not available. If you see Hanifa available on a platform other than Hanifa.co please notify us right away.
How do I stay up to date on Hanifa promotions and events?
Subscribe to our email and/or text list for the latest on our promotions, new items and events.
Who’s behind Hanifa?
A team of passionate women who are just like you!
RETURNS CAN BE MADEHERE WITHIN 30 DAYS OF ITEM(S) RECEIPT- INVENTORY WILLING. THE CUSTOMER WILL BE RESPONSIBLE FOR POSTAGE FEES.
ITEMS CAN BE RETURNED FOR STORE CREDIT ONLY. WE WILL BE ACCEPTING EXCHANGES ONLY FOR THE ZOE BOOT FROM THE FOOTWEAR COLLECTION.
ANY SIGNS OF WEAR OR DAMAGE WILL LEAD TO THE RETURN REQUEST BEING DENIED
IF YOU HAVE ANY QUESTIONS REGARDING RETURNS PLEASE EMAIL- INFO@HANIFA.CO - WE DO NOT ACCEPT ORDER QUESTIONS VIA INSTAGRAM.
UK CUSTOMERS CAN ONLY SHOP PRODUCTS AND COLLECTIONS ENDING WITH "UK".
PAYMENTS AND BILLING:
WE RESERVE THE RIGHT TO VERIFY ANY ORDERS WITH A VALUE OF $300 AND OVER.
ITEMS CAN ONLY BE SHIPPED TO THE BILLING ADDRESS IF AN ITEM NEEDS TO BE SHIPPED TO A DIFFERENT ADDRESS AN EMAIL NEEDS TO BE SENT TO INFO@HANIFA.CO STATING THE AUTHORIZATION TO SHIP TO A DIFFERENT ADDRESS ALONG WITH A VALID TELEPHONE NUMBER AND PHOTO ID. IF YOU CANNOT VERIFY THIS INFO, YOUR ORDER WILL BE CANCELED