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Store Policies

ALL SALES ARE FINAL.

RETURNS AND EXCHANGES CAN BE MADE IF REQUESTED BY EMAIL WITHIN 4 DAYS OF ITEM(S) RECEIPT- INVENTORY WILLING. CUSTOMER MUST PAY FOR RETURN POSTAGE.

ITEMS CAN BE RETURNED FOR STORE CREDIT- UNLESS THERE IS FAULT BY HANIFA LLC. IF WE ARE AT FAULT, WE WILL PAY FOR RETURN POSTAGE.

ANY SIGNS OF WEAR (ANYTHING OTHER THAN TRYING ON THE PRODUCT) OR DAMAGE THAT IS NOT AT FAULT OF HANIFA LLC WILL LEAD TO THE EXCHANGE OR RETURN REQUEST BEING DENIED.

RETURN AND EXCHANGE RE MUST BE MADE VIA EMAIL- INFO@HANIFA.CO - WE DO NOT EXCEPT ORDER QUESTIONS VIA INSTAGRAM.

 

CUSTOM ORDERS:

CUSTOM ORDER REQUESTS MUST BE MADE NO LATER THAN 8 WEEKS BEFORE NEEDED DUE DATE.

CUSTOM ORDER REQUESTS ARE TO BE EMAILED TO INFO@HANIFA.CO WITH SUBJECT LINE "CUSTOM ORDER REQUEST- {YOUR NAME}". THE BODY OF THE EMAIL MUST INCLUDE NEEDED DUE DATE, MEASUREMENTS, FABRIC REQUESTS, AND DESIRED STYLE.

ONCE INVOICE IS SENT- INVOICE AMOUNT MUST BE PAID WITHIN 72 HOURS.

WE HAVE THE RIGHT TO CANCEL ANY CUSTOM ORDER AT ANY TIME.

 

PAYMENTS AND BILLING:

WE RESERVE THE RIGHT TO VERIFY ANY ORDERS WITH A VALUE OF $300 AND OVER.


ITEMS CAN ONLY BE SHIPPED TO THE BILLING ADDRESS IF AN ITEM NEEDS TO BE SHIPPED TO A DIFFERENT ADDRESS AN EMAIL NEEDS TO BE SENT TO INFO@HANIFA.CO STATING THE AUTHORIZATION TO SHIP TO A DIFFERENT ADDRESS ALONG WITH A VALID TELEPHONE NUMBER AND PHOTO ID. IF YOU CANNOT VERIFY  THIS INFO, YOUR ORDER WILL BE CANCELED